We know that maintenance requests can arise occasionally.

Our team is available to address these issues. 

Create a maintenance ticket through your Renter Insight account.

1. Log into your Resident Portal. Under Maintenance Requests, Click Create Request

2. Complete the ticket form. Add any perinate details and photos.

3. Save the ticket

4. We will receive a notification you have created a maintenance ticket. If we have any questions, we will can send you a message from within the ticket. You will receive an email notice and can reply to the email or from within the ticket in the resident portal

5. You will receive an email update when your ticket has been completed and closed.

6. You can view all open and closed tickets from your resident portal under Maintenance Request. You can click into any of the requests and add additional messages to the property if the issue isn't properly resolved.